Please read this privacy policy carefully before using this website
Sappi North America (“SNA”) respects your privacy and is committed to protecting the privacy and confidential information of those who register, order or otherwise access our website located at www.sappi.com (the “Website”).
This Privacy Policy describes and governs how we collect information in connection with your use of the Website and how we use and share that information. Please take the time to read this Privacy Policy.
We may revise this Privacy Policy periodically and will post any changes to the Website so that you are always informed about what information we collect, how we use it and under what circumstances we may disclose it. By continuing to use the Website after having an opportunity to review this Privacy Policy, you have accepted the Privacy Policy in its entirety and without modification and consented to our collection, use and sharing of the information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please exit and do not use the Website.
1. What information does SNA collect?
The information we collect depends on how you use the Website.
Personal Information. In various areas of the Website, such as when you contact us, register to use the Website, order products or services, or participate in promotions or Interactive Areas (“Interactive Areas” include user galleries, blog comment posting areas and bulletin boards), we may request that you provide us with certain personally identifiable information (e.g., name, address, telephone number, e-mail address, company or employer name or other information from which your identity is discernible). Please keep in mind that if you do not submit personally identifiable information that is requested of you, you may be unable to access certain locations and features on the Website. When you provide us with personally identifiable information, we may use that information to better understand your needs and for the purpose of operating and improving the Website and our service offerings, products and your user experience. We may also use that information to contact you, for example, to answer a question or respond to a comment you have submitted, distribute our newsletters and allow participation in Interactive Areas. We will not sell your personally identifiable information to any third party.
Now and then, we may conduct surveys, contests, mailings and promotions. If you choose to participate in one of our surveys, contests, mailings or promotions, we may request personal information to enable us to execute the promotion or notify winners. Some of this information will be mandatory to participate; other information will be optional. We will tell you whether any information is mandatory or optional.
When you send us a request, we may ask you to identify yourself by name and/or e-mail address in order to send you a response, if appropriate.
Information Sent to Us by Your Browser. Most of the information we collect from you at the Website does not personally identify you to us, although it may be unique or consist of information that you consider personal. For example, we collect information that is sent to us automatically by your Web browser or by using cookies, pixel tags, web beacons and other Web technologies. This information typically includes your IP address, the identity of your Internet Service Provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, the pages you visit and any search terms you enter while on the Website. This information cannot be used to identify you personally unless you identify yourself to us by, for example, making a purchase, creating an account or by giving us your e-mail address.
Cookies, Pixel Tags, Web Beacons and Similar Technologies. We use "cookies," “pixel tags,” “web beacons” and other Web technologies for a number of purposes, including:
to collect information about the ways you use this Website — for example, which pages you visit, which links you use, and how long you stay on each page;
to support the features and functionality of this Website — for example, to save you the trouble of re-entering information already in our database or to prompt the settings you established on previous visits to this Website; and
to personalize your experience when you use this Website.
Generally, the information we collect using these web technologies does not identify you personally. If, however, you have provided us with personal information by creating a SNA account or otherwise, we may link the information collected using these Web technologies to the personal information you have provided to us.
Cookies are small pieces of information stored by your browser on your computer’s hard drive. Most web browsers can be set to refuse to accept cookies, although this may affect your use of the Website. You can also erase cookies that are already on your computer, block all cookies or receive a warning before a cookie is stored. If you choose to have your browser refuse cookies, the Website may not function properly for you.
Pixel tags or web beacons are tiny graphic images used to help us analyze your online patterns, create content designed for your connection speeds, and deliver e-mail in a format you can read.
When you access this Website by clicking on a link in an electronic communication you receive from us, your browser tells us that someone has clicked on a particular link in that particular electronic communication. We use this information in aggregated form to improve our marketing efforts. If criminal activity is suspected, we may share our server logs and the personal information we have collected through this Website with the appropriate investigative authorities who could use that information to trace and identify individuals.
Website Analytics. This website uses one or more web analytics service providers. The service providers use "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored on secure servers. The service providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. The service providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on behalf of the service providers. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by SNA’s service providers in the manner and for the purposes set out above.
2. How does SNA use the information it collects?
When you place an order at Sappisamples.com, we use your information to process and fulfill your order. We may send you an e-mail to confirm or to update you on the status of your order. We may also need to contact you by regular mail, e-mail or phone if we have any questions about your order. We may also use your information to respond to any of your customer service inquiries.
We also use your information to operate and improve the Website and to deliver the products and services you have requested. We keep track of the pages you visit and the manner in which you use the Website to determine what products are most popular and whether to make changes to the Website. Also, we may, from time to time, review your information and information of other customers to help us analyze trends, purchasing patterns and preferences, and demographics.
When you place an order, create an account, give us your e-mail address, complete a survey or participate in a contest, mailing or other promotion on any of the Websites, we use the information you provide to us to send e-mail, regular mail or text messages, as applicable, to you about our products, services or other contests and promotions you might be interested in, unless you indicate that you do not wish to receive such e-mail, mail or text messages.
We may combine the information you provide to us with data that is publicly available and data that we collect through our contests and promotions, at our marketing events or receive from other sources whose policies meet industry standard privacy practices and applicable legal requirements.
Employment Information. You may use this Website to search for job openings at SNA and to submit a job application. When you use this Website to apply for a job, you will be asked to provide certain personal information, such as your name, address, telephone number, email address, educational background and employment history. You may also send us your résumé and other information relating to your job search or application. We use this information only for recruiting and employment purposes; we do not use it for marketing purposes. If you are hired by SNA, the information you provide during the recruiting process will become part of our employee records.
3. Does SNA share your information with third parties?
We may share your information with our trusted third party service providers to help us manage and operate the Website, process your orders, perform statistical analysis, send you e-mail, postal mail or text messages, provide customer support and perform other important services. Although these partners may not be affiliated with us, they are required to maintain the confidentiality of your information and are not authorized to discuss, disclose or make any use of your personal information except as necessary to provide such services.
We will not share your personal information with unaffiliated third parties to enable those third parties to offer you products or services or otherwise market or promote such product or services. Further, we will not share any personal information, other than mere contact information, with any affiliates of SNA for marketing or promotional purposes. However, we may partner with third parties to help us collect and aggregate certain information collected at the Website. We may share this aggregated, non-personally identifiable information with existing and prospective business partners and advertisers. None of the aggregate information will contain any information that identifies you individually.
We and our third party service providers may disclose specific individual information if we or they reasonably believe that it is necessary to: (i) investigate any suspected misuse of the Website; (ii) comply with applicable federal, state or local laws, rules, regulations or orders; (iii) to protect or defend the rights, property and interests of SNA, our customers, or the interests of our third party service providers; or (iv) under exigent circumstances, to protect the personal safety of users of the Website or the public.
Your information will be held by us for so long as is necessary for the purposes for which it was collected, for the settlement of any potential disputes that may be raised or otherwise in accordance with legal requirements.
Your information may be transferred to another entity that succeeds to all or part of SNA’s business in connection with a sale, reorganization, consolidation or merger.
4. How can you unsubscribe or change your information?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or would like to update or change your personal information or preferences, please send your request to us via the points of contact listed at the end of this Privacy Policy. Please provide your full name, company name, address, and email address so that we can locate you. We will respond to your request within a reasonable period of time. To unsubscribe from an e-mail list, please follow the instructions in any e-mail you receive.
5. What security measures does SNA use to protect your information?
We take care to provide a level of security appropriate to the sensitivity of the information we collect and maintain. Although we use measures to help protect your information against unauthorized access, use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases. Your transmissions are, therefore, at your own risk.
Not all of the pages on the Website are secure. Most of the pages on our Website provide information to you about SNA and our products and do not allow you to provide us with personal information. As a result, these pages are not secured using encryption or other technology. We do, however, use encryption technology (Secure Sockets Layer technology) to secure all pages requiring registration information. The information you provide is encrypted (or coded) using a secure server intended to maximize security. This encryption makes it extremely difficult, but not impossible, for a third party to access your information within SNA’s servers. You may use your browser tools to identify whether any particular webpage is “secure” or not.
6. Links to Other Websites.
This Website may, from time to time, contain links to websites owned and operated by third parties (“Third Party Sites”). We encourage you to review the privacy policies of such Third Party Sites so that you understand how those websites collect, use and share your information. We are not responsible for the privacy policies or other content on Third Party Sites.
7. Children
Access to and use of the Website is made available only to people who can form legally binding agreements under applicable law. The Website is intended for a general audience and is not intended to be used by minor children. SNA does not knowingly collect personal information from minor children. Children accessing the Website should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "Minor"), to access the Website, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of the Website; and (iii) the consequences of any use of the Website by such Minor.
8. Governing Law
This Privacy Policy will be governed by and construed in accordance with the laws of The Commonwealth of Massachusetts, without giving effect to its conflicts of law provisions. By accessing or using the Website, you consent and submit to the exclusive jurisdiction and venue of the state and federal courts located in Massachusetts. A printed version of this Privacy Policy will be admissible in judicial and administrative proceedings based upon or relating to this Privacy Policy to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
9. Miscellaneous
In the event that any provision of this Privacy Policy conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties, and the remainder of this Privacy Policy will remain in full force and effect. Any failure by SNA to insist upon or enforce strict performance of any provision of the Privacy Policy or to exercise any right under the Privacy Policy will not be construed as a waiver or relinquishment of SNA’s right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.
10. Contact Us
We welcome your comments and questions. Please contact us at:
Sappi North America
Attn: Privacy Policy Inquiries
255 State Street
Boston, MA 02109
© 2025 Sappi North America. All rights reserved.
Privacy Notice for Business Partners and Website Users
Please read this Privacy Notice carefully. It explains why and how Sappi collects personal data about you or Sappi receives from you when you access
www.sappi.com, www.sappipapers.com, www.sappipsp.com, www.ecommerce.sappi.com, www.octoboost.com, www.rockwellsolutions.com and Cham group websites. It also sets out how we protect your personal data and for how long we will retain it. Sappi keeps your personal data as safe and secure as reasonably possible. We protect it against loss and unauthorised disclosure or access. We will handle your personal data in strict compliance with applicable data protection laws, in particular the General Data Protection Regulation 2016/679 of 27 April 2016 (‘GDPR’). This Privacy Notice is applicable for citizens of the European Union (EU)1.
This Privacy Notice has been set up as a Q&A list. It applies to all individual contact persons representing our (potential) business partners such as customers, also using our digital products (OctoBoost), suppliers or partner companies (‘Business Partners’). It also applies to all visitors of our premises (‘Visitors’) and users of our website (‘Website Users’). Each Business Partner can find the individual details of its personal data processing in specific sections in this Privacy Notice.
In this Privacy Notice, references to ‘we’, ‘us’ or ‘our’ means Sappi. References to ‘you’ and ‘your’ are to our Business Partners. Our Privacy Notice must be read together with any other legal notices or terms and conditions available on other pages of our Website.
1 Who will process my personal data?
The so-called ‘Controller’ of your personal data are the following legal entities, either acting separately or jointly with associated companies of the Sappi group (‘Sappi’):
Sappi Europe SA
Head office of Sappi Europe
Chaussée de la Hulpe/Terhulpsesteenweg 166
1170 Brussels
Belgium
Company number: 0449.887.582
Sappi Papier Holding GmbH
Brucker Strasse 21
8101 Gratkorn
Austria
Company number: FN 167931h
Sappi is a leading global provider of sustainable woodfibre products and solutions. All associated Sappi entities can be found at www.sappi.com/locations or are available upon request from your Sappi contact (see Section 10). This list may be updated periodically.
2 What is the purpose for processing my personal data?
Sappi will only collect, use and otherwise handle your personal data which are required for conducting its ordinary course of business or in connection with operating its Websites, including e-commerce platforms and digital products. Sappi’s legitimate business reasons are specified below:
A. Visitors
Access control to a certain Sappi location (check-in) including safety briefings and tests at some Sappi locations required for your health and safety during your stay at Sappi’s premises and when leaving (check-out).
B. Website Users
Dealing with your enquiries and requests; providing technical support if required;
Information about our products and services;
Direct marketing including customised offers, local promotions and sales support;
Provision of an e-commerce platform including financial reports and product availability;
Hosting and maintaining our Website; ensuring network and information security;
Statistics and analysis of visits to our Website to measure behaviour and interest in the various content hosted on our Websites. Please refer also to our separate Cookie Policy which can be found in our legal notices.
C. (potential) Customers
Dealing with your enquiries and requests;
Provision of information about Sappi’s products, services and technical-commercial information
Direct marketing including customised offers, local promotions and sales support;
Central customer relationship management and administration of our Customer Relationship Management system (CRM);
Conducting Customer satisfaction surveys;
Order and supply management including logistics and transport services;
Evaluation of Customer credit worthiness and risk, establishing sales terms and credit policies, and designing an appropriate collection process (Account Receivable Management);
Contract negotiation; claim and dispute management.
For Sappi’s digital products (OctoBoost): processing and hosting your customer’s print orders through e-commerce and print efficiency digital solutions.
D. (potential) Suppliers
Evaluation and negotiation of the purchase of goods and services required in our business including logistics and transport, consulting, etc.;
Order management; Receipt of goods and services;
Management of our billing process and trade credit purchases (Account Payables Management);
Contract negotiation; claim and dispute management.
3 What are the legal grounds for processing your personal data?
Your personal data are processed on the following legal grounds:
1. Entering into and the performance of a contract with you: for example, sales, supply, distribution, agency, transport, cooperation contract, etc. It is inevitable to process your data to allow adequate order and supply management or billing commitments;
2. Complying with legal obligations applicable to Sappi: for example, in the field of health and safety, tax and fiscal matters, etc.;
3. Sappi’s legitimate interests: for example, properly managing and growing our business, providing correct billing information, secure operation of our Website or careful and reliable Customer and Supplier management and network and information security. We only process data in a professional context, in a transparent and secure manner, strictly limited to the minimum required, for legitimate purposes in a business-to-business environment. Therefore our legitimate interests do not conflict with your fundamental right to privacy.
4. Your explicit consent for most of our data processing activities is not required. Exceptionally, for certain processing activities we will seek your approval.
4 Which categories of your personal data will be processed?
Personal data is all information relating to you or on the basis of which you may be identified. Sappi only processes personal data of individuals in their professional capacity or if it is required for the above purposes. We are not interested in and do not process private e-mail addresses or any other non-professional information unless specially provided by yourself.
Categories of personal data will include the following:
A. Visitors
Personal identification data such as name, surname, title/position, business contact data such as email address, phone number, mobile, fax, address;
Your number plate in case of entering our premises by car.
B. Website Users
When filling in contact forms: Personal identification data such as name, surname, title/position, business contact data such as email address, phone number, mobile, fax, address;
Electronic identification data such as username, login data, IP addresses, cookies identifiers, logged data.
C. (potential) Customers
Personal identification data such as name, surname, title/position, business contact data such as email address, phone number, mobile, fax, address;
Electronic identification data such as username, login data, IP addresses, cookies identifiers, logged data;
Professional activity (data on professional activities of the person in the file);
If you explicitly ask Sappi to make travel arrangements on your behalf, we are obliged to process data as required by the travel agency, airline, train, hotel, transfer provider etc. including financial identification data (bank account numbers, credit or debit cards details) or a copy of your identity card;
In case of certain small businesses or sole proprietorship standard corporate data may turn out to be your personal data such as VAT or bank account numbers, creditworthiness and financial means (data on income, possessions, investments, financial position);
Optional: Personal characteristics and specifics (gender, date of birth, civil status, nationality, hobbies, lifestyle, etc.);
OctoBoost: If you wish to use Sappi’s OctoBoost, Sappi becomes a ‘processor’ and processes the above-mentioned data from your customers on your behalf. As required by Article 28 GDPR, we have entered into a respective processor contract with you.
D. (potential) Suppliers
Personal identification data such as name, surname, title/position, business contact data such as email address, phone number, mobile, fax, address;
Professional activity (data on professional activities of the person in the file)
If you explicitly ask Sappi to make travel arrangements on your behalf, we are obliged to process data as required by the travel agency, airline, train, hotel, transfer provider etc. including financial identification data (bank account numbers, credit or debit cards details) or a copy if your identity card;
Optional: Personal characteristics and specifics (gender, date of birth, civil status, nationality, hobbies, lifestyle, etc.).
Sappi may occasionally be granted access by Business Partners to certain special categories of data, for example individual health data so as to enabling you safe access to our premises or accommodate special culinary requirements. We will not process this data unless you give us your consent.
5 Where do your personal data come from and how do we use your data?
The personal data that we process as described in this Privacy Notice mainly come from you. However, regarding potential Customers we also use publicly accessible information from the Internet, e.g. your company’s website or social media site.
We use your personal data as follows:
1. Contact Forms: Sappi may collect the personal data which you choose to provide when you fill in forms, either at the reception of a specific Sappi location or on our Website.
2. Business cards
3. Events: if you register for one of our events, we will share your name, position and company and possibly your professional contact details with the other people that are attending the same event.
4. For (potential) Customers and Website Users: If you have given us your contact details, we may contact you by phone or by post for marketing purposes, unless you let us know that you do not want to receive this type of marketing information. We may also contact you for direct marketing purposes by electronic means such as email. At any time you are entitled to opt-out from receiving our marketing communication. You can opt-out free of charge by using the contact details provided in this Privacy Notice (see Section 10). Alternatively use the ‘unsubscribe’ option included in any marketing email or other marketing material received from us.
If you choose not to provide personal data requested by us, we may not be able to provide you with the information and/or services you have requested or otherwise fulfil the purpose(s) for which we have asked for your personal data. Aside from this, your visit to the Website will remain unaffected.
6 Who will have access to your personal data?
Internal use
A. Visitors
The receptionist at the respective Sappi location. See also below under ‘external use’.
B. Website Users
IT department; Corporate Communications; Sales and Marketing.
C. (potential) Customers
Sales and Marketing; Technical and Customer Service; Logistics and Supply Chain; Research and Development; Manufacturing; Finance; In-house counsels in case of contract negotiations, claim and dispute management.
D. (potential) Suppliers
Purchase department; any department requiring goods or services; Finance; In-house counsels in case of contract negotiations, claim and dispute management.
External use
A. Visitors
Contractors such as security companies and gatekeepers.
B. Website Users
Web analytics providers such as IBM Coremetrics or Google Analytics.
C. (potential) Customers
IT service providers for Customer software programs such as SAP, cloud processors for data archived in the cloud; specialised service providers for various business services such as software development, conducting customer surveys, evaluating Customer credit worthiness and risk, marketing and design agencies running (electronic or postal) marketing campaigns, distribution centers for delivering samples and other promotional material, transport and logistics providers, etc.
D. (potential) Suppliers
IT service providers for Supplier software programs such as SAP, SAP Ariba, cloud processors for data archived in the cloud, etc.
The employees, managers and/or representatives of the above-mentioned external users are obliged to respect the confidential nature of these data and may only use these data in line with Sappi’s instructions. To this end, Sappi has entered into the required contracts with them.
7 Will your personal data be transferred outside the European Union?
For the purposes of administration of Sappi’s global Customer and Supplier Relationship Management (CRM and SRM) tools and databases and the global management of our Website, it is inevitable that a Sappi affiliate located outside the European Union2 such as Sappi’s group headquarters in South Africa, our group companies in North and South America and Asia have access to your personal data or store these personal data. To transfer your personal data in full compliance with the data protection principles, Sappi has implemented appropriate safeguards in line with the GDPR3. A copy of these standard data protection clauses is available upon request from your Sappi contact (see Section 10).
8 Will Sappi make use of automated decision-making?
No, your personal data will not be used for automated decision-making.
9 How long will your personal data be retained?
Your personal data will be retained no longer than necessary for the purposes described above. In principle, we process and store your data for the duration of our contractual relationship including the negotiation and initiation of the relevant contract. Additionally, we are subject to various retention obligations, which result, amongst others, from civil or fiscal law. Further, specific legal requirements may require longer retention periods, e.g. obligation to safeguard evidence in case of claims.
Please note that each Member State of the EU in which a Sappi Europe group company is located applies its own set of statutory retention and limitation periods. Consequently, Sappi is subject to a wide-ranging diversity of these periods which can vary between six months up to thirty years upon the end of our business relationship. To ensure compliance with the GDPR principle of storage limitation, Sappi regularly reviews its files and deletes personal data that is no longer required on a case-by-case basis.
10 What are your rights with regard to the processing of your personal data by Sappi and who can you contact?
You have at any time the right to contact Sappi if you want to:
− Access your personal data. This includes the right to ask a copy;
− Rectify your personal data including supplementing incomplete data should the data not be kept accurately ;
− Erase your personal data if there is no (longer a) lawful ground to process it;
− Restrict your personal data if you were to object to the processing or to the accuracy of the processed data or if you wish to retain certain personal data in the context of a possible claim while Sappi no longer needs the data in the light of the purposes mentioned under Section 3.
You have at any time the right to object to the processing for which Sappi based itself in Section 3 on the legitimate interest. Sappi will then cease the processing unless there are compelling legitimate grounds.
Additionally, you also have the right - if you feel that Sappi did not act in line with data protection legislation - to lodge a complaint with the supervisory authority of your habitual residence, of your place of work or of the place of the alleged infringement.
Your contact at Sappi for any further information about these rights can be reached under [email protected]. In your email please indicate your primary Sappi contact, if any, whom we may need to involve in dealing with your request.
11 Changes
We may amend this Privacy Notice from time to time, within the limitation set out by GDPR and any relevant national data protection laws.
1. or of the European Economic Area (i.e. the European Union plus Norway, Iceland and Liechtenstein, EEA).
2. or outside the EEA
3. under the form of the standard data protection clauses for the transfer of personal data from the Community to third countries (controller to controller transfers), Commission Decision C(2004)5721.
At Sappi, we are committed to protecting your personal information. Our Privacy Notice and Cookies Policy explains how we collect, use, and safeguard your data when you interact with us. We also outline your rights and choices regarding your personal information and cookies.
To learn more about how we handle your data responsibly, please read our full policy below
Privacy Notice and Cookie Policy